Voice mail attachments and faxes blocked by Google

Symptoms

Voice to email attachments and faxtogo attachments are not getting through on my gmail account.

Cause

The are likely being flagged incorrectly as spam messages and a new filter needs to be setup to prevent this occurrence.

Resolution

1. While logged into the web interface of your Gmail account, click the gear icon in the upper right corner. Select “Settings” from the drop-down menu that appears.

   

2. Click on the “Filters” menu.

   

3. Click “Create a new filter” at the bottom of the filters page.

   

4. Enter “voicemail@simplybits.com|support@simplybits.com|FaxToGo@FaxToGo.com” in the “From” box then click “Create filter with this search >>”.

   
5. Check the box next to “Never send it to Spam” then click the “Create Filter” button.
   

6. There should now be an entry in your filter list.