Open Internet Policy

Simply Bits, LLC (the “Company”) provides this information in its good faith effort to comply with the disclosures required by the Federal Communications Commission (“FCC”) revised “transparency” rule effective on June 11, 2018. In this regard, we endeavor through these disclosures to provide consumers with information necessary for them to make informed choices about the purchase and use of the Company’s broadband Internet access service (the “BIA Service”).

This Open Internet Policy sets forth certain information regarding Simply Bits’ policies and practices and how we manage our networks to deliver the services subscribed to by our customers. This Open Internet Policy is a material part of any customer agreement with Simply Bits, LLC for the provision of service(s), which incorporate this Open Internet Policy by reference. The Company’s Terms & Conditions, Acceptable Use Policy, Privacy Statement and Open Internet Policy can all be found on the Company’s website at www.simplybits.com.

By your use and acceptance of Simply Bits’ BIA Service, you are acknowledging that you are of legal age and have read, understand and agree to be bound by the terms and conditions of the Agreement presented. If you do not accept, do not use the BIA service(s) provided by Simply Bits. The Company reserves the right to modify this policy and any of our disclosures in a manner consistent with the FCC’s directives, including, by way of example, the Company’s terms and conditions, network management practices and performance characteristics.

The purpose of this disclosure is to provide information regarding the Company’s network management practices, performance, and business terms of our BIA Service to enable you to make informed choices regarding the purchase and use of our services, consistent with the FCC’s regulations.

Customer Security Responsibilities

You are solely responsible for any breaches of security affecting equipment under your control. If your equipment or network is involved in an attack on another server or system, it will be shut down.

1. Network Management Practices

1a. Congestion Management

In an effort to provide excellent service to all our customers, we closely monitor the overall bandwidth usage of our customers. Simply Bits’ congestion management techniques are tailored on an area-by-area basis to ensure that under congested network conditions all customers in that area receive their fair share of the service. No specific types of online activities, protocols or applications are targeted by these techniques.


If a certain area of the network nears a state of congestion, our management techniques will ensure that all customers have a fair share of network access. Our techniques will identify which customer accounts are using the greatest amounts of bandwidth relative to other customers in that area, and their bandwidth usage may be temporarily managed for a period of twenty-four (24) hours or until the congestion period passes, whichever is greater. Customers will still have online access to the internet, but they could experience longer download/upload times or slower web surfing. If the congestion is determined to be a result of malicious use of the service, the customer(s) in question will be notified and service may be suspended until such time as remediation, by the customer or their designated IT agent, of the malicious attack has taken place.


Congestion management is only activated when congestion is detected in an area of the network. In regular intervals, network equipment is polled to identify what areas may be experiencing congestion. When a specific area is identified as being congested, service usage from that area of our network is analyzed. Customer access and/or usage is then managed based on plan and usage thresholds until the congestion has been alleviated. Simply Bits reserves the right to apply usage metering based on network management and usage within any network area.

1b. Blocking

Simply Bits is committed to providing internet services as an open platform for innovation, entertainment and free expression. The Simply Bits network does not block access to or discriminate against any lawful web site, application or service.

1c. Throttling

Simply Bits does not utilize techniques, except as reasonably necessary to manage our network effectively, that discriminate, degrade, or impair Internet traffic on the basis of lawful content, applications, services, or your use of non-harmful devices.

1d. Affiliated Prioritization / Paid Prioritization

The Company does not favor some lawful internet traffic over other lawful internet traffic in exchange for consideration of any kind, or to benefit an entity affiliated with the Company.

1e. Application-Specific Behavior

Simply Bits provides its broadband Internet access service customers with full access to all the lawful content, services, and applications that the Internet has to offer. Simply Bits does not block or rate-control specific protocols or protocol ports (except to prevent spam, malicious attacks, and identity theft), does not modify protocol fields in ways not prescribed by protocol standards, and does not otherwise inhibit or favor certain applications or classes of applications.

1f. Device Attachment Rules

The Company allows customer-owned equipment to be used on the network, so long as such devices do not interfere with the Company’s network or our ability to provide BIA Service. Customer devices are not supported or managed by the Company, unless it is in the best interest of the Company and the operation of the network.

1g. Network Security

Simply Bits uses a number of tools and techniques to protect its network and customers from malicious and unwanted internet traffic such as preventing the distribution of viruses or other harmful code and preventing the delivery of spam. Simply Bits works to identify these potential types of threat vectors to mitigate their impact on the overall network.