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Field Technician II – Wireless Internet (Douglas, AZ)

Summary

Responsible for installing, configuring, and maintaining wireless Internet equipment in both residential and commercial environments. This position is in Douglas, AZ. 

Essential Duties And Responsibilities

  • Implement voice and data networks by routing, terminating, and splicing CAT5 and CAT6 cables; install and aim wireless voice/data network equipment, routers, switches, cable trays; establish connections; program features; follow industry standards; coordinate with internal support teams and contractors.
  • Verify service by testing circuits and equipment; identify, correct, or escalate problems.
  • Document work by labeling and routing equipment and cables; recording configuration, photographing job sites and completed work, and specifications used.
  • Complete all Work Order documentation completely and accurately to ensure a smooth billing process for internal teams and customers.
  • Communicate and collaborate with other members of the field service team to resolve complex issues.
  • Install residential and commercial equipment such as, but not limited to, wireless access points, WiFi routers, VoIP phones and FoIP adapters.
  • Maintain customer rapport by listening to and resolving concerns; answering questions.
  • Update job knowledge by participating in educational opportunities; reading technical publications.
  • Enhance department and organization reputation by accepting ownership for accomplishing new and varying requests; exploring opportunities to add value to job accomplishments.
  • Other duties as assigned.

Supervisory Responsibilities

This position does not have direct supervisory responsibilities but may function as a technical lead if complicated installations require the assistance of a helper or intern.

Qualifications

Education And Experience

  • High school diploma or equivalent
  • 2+ years of experience installing, maintaining, and repairing equipment and cabling for wireless network communications

Knowledge, Skills And Abilities

  • Valid driver’s license with a clean driving history
  • Strong knowledge of industry standard cabling specifications
  • Communication skills with the ability to successfully collaborate with other members of the team
  • Solid problem-solving capabilities and attention to detail
  • Commitment to abiding by OSHA and all other safety standards and procedures
  • Ability to identify different colors and learn color codes
  • Ability to obtain technical certifications as directed by management; such as, but not limited to, MikroTik MTCTCE and MTCNA certification
  • Must have a personal vehicle, with valid and current insurance, provide applicable industry tools, and able to carry multiple ladders of various lengths up to 15’ securely and safely. Mileage reimbursement will be provided;
  • Ability to work at heights and lift 50+ pounds

Disclaimer

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to perform this job.

Apply

Please send resume to fulfillment-jobs@simplybits.com


Simply Bits is an equal opportunity employer.