If you have IT resources on staff, Managed Infrastructure is designed to augment their operations allowing them to take advantage of many of the tools that Simply Bits Enterprise Engineers use when managing the systems of our clientele. In this model, Simply Bits Enterprise Engineers are also made available for escalation support when necessary to resolve an outage affecting the organization.
If your company does not currently have IT resources on staff, SBES steps in as a turnkey IT department. We provide 24/7/365 remote monitoring of client systems, standard help desk support (on site and remote), engineering design and backup/disaster recovery. Depending on requirements within a client engagement, we will office Simply Bits engineers at the client’s premises. Limited vCIO services are included with SBMI, ensuring attendance of senior Simply Bits resources at client board meetings and quarterly IT reviews with senior staff members. With a large percentage of clients operating in 24/7/365 environment with life-safety critical systems, each solutions is backed by our support hotline which is monitored 24 hours a day.