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I logged in successfully a while ago, but now the service has been disconnected.

  • If you have not used the service for more than 10 minutes, it will automatically disconnect. When this happens, just log back in again.
  • Check your power profile to be sure you do not have “Auto Power Off” enabled.
  • Check your power profile to see if you have separate settings for your wireless card. If so change them from Power Saving to Maximum Performance.

When operating on battery most laptops are pre-configured by the manufacturer for maximum battery life. When set this way the wireless card may not be transmitting at full power. Your wireless card may turn off when you are idle. An example of this is after you have downloaded your email and are reading it. The computer senses that there is no traffic on the network card and shuts down the card to save power.

If you are unsure how to change these options please call your laptop manufacturer for assistance.

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  • Multi-Tenant Units
  • Internet