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Customer Care Specialist


Summary

Local Internet provider is looking for a couple of upbeat team members that love working with people in a fast-paced environment. You will be the first point of contact by phone for our Customer Care Organization.

Answering inbound phone calls and creating support tickets to convey service issues to our customer care team, data entry, reviewing paperwork and forms for completeness, redirecting inbound calls to the correct department. Placing outbound calls to convey information or update customer ticket status.

This is an entry level position. NOT a sales position and has no supervisory responsibilities.

Positions available for both First and Second Shifts

We are conducting phone interviews the week of October 12th!

Essential Duties and Responsibilities

  • Answer incoming customer support calls, gather customer problem description and document in the CRM ticketing system to convey to our customer care team
  • Monitor customer support ticketing systems including email, voicemail, and contacting customers when necessary
  • Redirecting inbound calls to the correct department
  • Placing outbound calls to convey information or update customer ticket status
  • Assist support management with documentation of policies and procedures
  • Maintain accurate and timely notes in CRM for all work performed for customers

Education and Experience

  • Requires Highschool Diploma or GED equivalent
  • A minimum of 1+ years of helpdesk/call-center experience
  • Strong typing and spelling skills
  • Excellent organizational skills
  • Ability to escalate customer and/or systems issues to the appropriate resource when necessary
  • Ability to track multiple issues and customers at the same time in a high-tempo operating environment
  • Possess excellent interpersonal skills in the areas of collaboration, team participation, creative problem solving;
  • Ability to communicate effectively in both written and verbal formats
  • Must be professional with excellent phone etiquette
  • Able to multi-task and manage time
  • Positive attitude a must
  • Ability to maintain composure and professionalism in the face of customer complaints/negativity
  • Must have a passion for customer service
  • Maintain confidentiality of company and client records and information

Disclaimer

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to perform this job.

Job Type: Full-time

Pay: $13.00 per hour

Apply

Please send resume to jobs@simplybits.com


Simply Bits is an equal opportunity employer.